Privacy Policy - Commercial Waste Guildford

At Commercial Waste Guildford, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with applicable data protection laws.

Information We Collect

We collect various types of information to provide our services effectively:

Personal Information: Name, address, email, phone number.
Business Information: Company name, business type, waste management needs.
Financial Information: Billing details, payment history.
Technical Information: IP address, browser type, operating system.

How We Use Your Information

Your information is used for the following purposes:

Service Provision: To deliver and manage our waste management services.
Communication: To respond to inquiries, provide updates, and send important information.
Billing and Payments: To process transactions and manage billing.
Improvement of Services: To analyze data and enhance our offerings.

Data Protection and Security

We implement robust security measures to protect your data:

Encryption of sensitive information.
Regular security assessments and audits.
Access controls to restrict data access to authorized personnel only.
Secure storage solutions for both physical and digital data.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the data is no longer needed, it is securely disposed of.

Third-Party Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: Trusted third parties who assist in operating our business and are obligated to keep your information confidential.
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

Your Rights

Under data protection laws, you have the following rights regarding your personal information:

Access: Request access to your personal data.
Correction: Request corrections to any inaccurate or incomplete data.
Deletion: Request the deletion of your personal information under certain conditions.
Restriction of Processing: Request the limitation of data processing.
Data Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to the processing of your data for specific purposes.

Exercising Your Rights

To exercise any of these rights, please contact us through the designated channels. We will respond to your request in a timely manner and provide necessary assistance.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how our website is used:

Essential Cookies: Necessary for the functioning of our website.
Analytical Cookies: Help us understand how visitors interact with our site.
Advertising Cookies: Used to deliver relevant advertisements.

Managing Cookies

You can control the use of cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Children's Privacy

Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.

Notification of Changes

We will notify you of significant changes to the Privacy Policy through our website or via email. It is your responsibility to review the policy regularly to stay informed about how we are protecting your information.

International Data Transfers

Your information may be transferred to and processed in countries outside of your residence. We ensure that such transfers comply with applicable data protection laws and that your data remains protected.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Data Breach Procedures

In the event of a data breach, we have established protocols to promptly address the situation:

Identification and containment of the breach.
Assessment of the data affected.
Notification to affected individuals and relevant authorities as required by law.
Implementation of measures to prevent future breaches.

Employee Training

We train our employees on data protection principles and practices to ensure that personal information is handled responsibly and securely.

Third-Party Service Providers

We work with trusted third-party service providers to support our business operations. These providers are contractually obligated to protect your data and use it solely for the purposes we specify.

Privacy by Design

We incorporate data protection principles into our business processes and systems from the outset. This approach ensures that privacy considerations are integral to our operations and service delivery.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given clear consent for us to process your data.
Contractual Necessity: To fulfill our contractual obligations with you.
Legal Obligations: To comply with legal requirements.
Legitimate Interests: For our legitimate business interests, provided your rights do not override these interests.

Legitimate Interests

Our legitimate interests include improving our services, ensuring security, and maintaining our business operations. We balance these interests against your privacy rights to ensure fair processing.

Automated Decision-Making

We may use automated systems to make decisions that affect you. These systems are designed to enhance efficiency while ensuring accuracy and fairness. You have the right to request human intervention if you are affected by such decisions.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing data protection strategies and ensuring compliance with data protection laws. The DPO can be contacted regarding any privacy-related concerns.

Role of the DPO

The DPO monitors our data protection practices, provides guidance on compliance, and serves as a point of contact for individuals and regulatory authorities.

Compliance with Data Protection Laws

We adhere to all applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Our policies and procedures are regularly reviewed to ensure ongoing compliance.

Feedback and Questions

We welcome your feedback regarding our Privacy Policy and practices. If you have any questions or concerns about how we handle your personal information, please feel free to reach out to us.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.